Policy and approach for keeping the business running safely during COVID-19

Firstly, a huge thank you for visiting my website. Whilst I continue to receive and send your orders I wanted to assure you of the measures I am taking at this time to run the business with as little impact as possible while taking the safest approach to shipping.

I work from a home studio so am not taking any risks in travelling to/from a place of work. I have spent the duration self-isolating with my husband and young son and none of us have experienced any symptoms of COVID-19. If any of us do, orders will be refunded immediately and I will cease trade until I can ensure the household are clear and well.

I am limiting my trips to the post office by using the Royal Mail’s Click & Drop service, which means I can use the post box to send most of my orders and limit all human contact. I have taken the decision to stop sending internationally wherever possible.

I am more than happy to send orders directly to recipients on your behalf for no extra cost to avoid you making any unnecessary trips, just let me know what you’d like writing in your cards/gift orders at checkout.

I am posting orders every two working days (or once a week if post office counter service is required) and upgrading postage to first class when feasible, but please be advised that there may be delays in receiving your orders at the moment. Royal Mail are under a lot of pressure currently with far less capacity and a huge increase in post to sort.

Lastly, I’d like to take the opportunity to thank you for supporting my small business. I have received some truly wonderful messages from customers and lovely feedback and at such uncertain times as these it really does mean the world.

Stay safe, support small, and look forward to seeing you again soon x